77rd Privacy Policy
Protecting your personal information at 77rd is our highest priority. In this policy we explain how your information is collected, used, and securely stored.
Table of Contents
This privacy policy applies to all services, websites, and applications of the 77rd platform. By using the platform you are considered to have agreed to all the terms of this policy.
1 Introduction and Scope
77rd is a safe and reliable online entertainment platform for players in Bangladesh. We take the privacy of our users very seriously. This privacy policy describes in detail how 77rd collects your personal information, how that information is used, who it may be shared with, and what steps we take to keep your information secure.
This privacy policy applies equally to the 77rd website, mobile application, live chat service, and any services provided through any digital channel. If you use our platform, it is understood that you have read the terms of this privacy policy and fully agree to them.
77rd believes that transparency about information is the foundation of a healthy and trustworthy relationship. That is why we are always committed to ensuring that you are fully informed about where and how your information is being used.
2 What Information We Collect
2.1 Registration and Account Information
When you register or create an account at 77rd, we collect the following information:
- Your full name and national identity card details
- Email address and contact details
- Date of birth (required for age verification — only those aged 21 or above may open an account)
- Password (stored in encrypted form, never in plain text)
- Preferred language and currency
2.2 Financial Information
To process deposits and withdrawals we collect:
- bKash, Nagad, Rocket, or bank account numbers
- Transaction history and amounts
- Payment verification details
- Documents required for anti-money laundering compliance
All financial information is transmitted and stored securely via SSL encryption.
2.3 Usage and Activity Information
While you use the platform we automatically collect:
- Login time, session duration, and activity logs
- Gaming history, bet amounts, and results
- Device type, operating system, and browser information
- IP address and approximate location data
- Referral source and click patterns
2.4 Communication Information
When you contact us via live chat or email, we keep a record of that conversation. This helps us improve our service quality and ensures we can provide you with better support in the future.
3 How We Use Your Information
77rd uses your personal information only for the following lawful purposes:
Account Management
Your information is used to create, verify, and manage your account. This includes age verification, identity confirmation, and ensuring account security.
Financial Transactions
Your information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer, and to maintain an audit trail of financial activity.
Fraud Prevention
Your information is used to detect suspicious activity, prevent money laundering, and ensure the security of the platform.
Customer Support
Your information is used to resolve your issues through 24/7 live chat, answer your questions, and improve service quality.
Service Improvement
Your information is used to analyze and improve user experience, plan new features, and enhance site performance.
Relevant Communications
Your information is used to send important account updates, bonus offers, and platform-related information. You can opt out of marketing communications at any time.
4 Data Storage and Security
Encryption and Technical Protection
77rd uses the latest technology to protect your information. All data stored on our servers and during transmission is kept secure via SSL/TLS encryption. Passwords are never stored in plain text — only strong cryptographic hashes are used.
Data Retention Period
We retain all information while your account is active. Even after an account is closed, certain information may be retained for a specified period for legal obligations, financial auditing, and dispute resolution purposes. Once that period ends, the information is securely deleted.
Access Controls
Your personal information can only be accessed by authorized staff and only as needed for their assigned duties. All our staff are bound by strict confidentiality agreements. If any kind of data breach occurs, we take swift action and notify affected users.
5 Sharing Information with Third Parties
77rd never sells your personal information to third parties or shares it for commercial purposes.
Service Provider Partners
We share information with third parties only in the following cases:
- Payment processors: Limited information is provided to payment services such as bKash, Nagad, and Rocket to complete transactions.
- Game providers: Providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming receive the information necessary to operate their games.
- Technology support: Technology partners who assist in operating our platform.
- Legal authorities: Information may be provided as needed to comply with legal obligations or court orders.
All third-party partners are contractually bound to comply with our privacy standards and may use the information only for the specified purpose.
6 Cookies and Tracking Technology
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. 77rd uses the following types of cookies:
- Essential cookies: For maintaining login sessions, ensuring security, and the basic operation of the platform.
- Performance cookies: For analyzing site loading speed and performance.
- Preference cookies: For remembering your language preference, theme settings, and other personalized experience choices.
- Analytics cookies: For collecting site usage statistics and improving the service.
Managing Cookies
You can manage or delete cookies at any time by going to your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.
7 Your Rights Regarding Your Information
Every user registered at 77rd holds the following rights:
Right of Access
You can request to view all personal information we hold about you at any time.
Right to Rectification
If any of your information is incorrect, you can request a correction and we will act promptly.
Right to Erasure
In certain circumstances you can request that your personal information be deleted. However, some information may be retained for a specified period due to legal obligations.
Right to Restrict Processing
You can request that the processing of your information be restricted for specific purposes.
Right to Object
You have the right to object to marketing communications or profiling.
Right to Data Portability
You can request to receive your information in a machine-readable format.
To exercise these rights, contact us by email at [email protected] or speak with our support team via 24/7 live chat. We generally respond to your request within 30 days.
8 Privacy of Minors
Strict Restrictions for Those Under 21
77rd completely and strictly prohibits the registration and use of the platform by anyone under the age of 21. We have age verification measures in place during the registration process.
If we become aware that a minor is using our platform, we will immediately close that account and delete all associated information.
We ask parents and guardians to monitor your children's online activity and to use parental control software where needed.
9 Privacy Policy Changes
Update Process
77rd may update this privacy policy from time to time. For any significant changes, we will:
- Send a notice to your registered email at least 30 days before the change takes effect
- Display a clear notice on the platform homepage
- Update the "Last updated" date at the top of the page
Continued use of the platform after a change is understood to mean you have agreed to the revised policy. If you have any objection, please contact us before the policy takes effect.
10 Contact Us
We are ready to help with any privacy-related questions
If you have any questions about this privacy policy or wish to exercise any rights regarding your data, contact us through the channels below.
Our response time for privacy-related requests is generally within 30 business days. For urgent matters, contact us directly via live chat.